Frequently asked questions
What does SerliShield actually do?
We look for your personal information on the people-search sites and data sources we support, show you what we found and why we think it's you, and help you ask each site to remove it. We then track every request and re-check listings where we can.
Can you guarantee my information will be removed?
No. Each website decides how and whether it processes removal requests, and some sites re-publish data later. We show you exactly what was submitted, what the site said, and what our re-checks found — we never mark something as removed unless a re-check supports it.
Which websites do you cover?
Coverage depends on which sources an administrator has verified and activated. The Supported Sources page lists every source, how we check it (automated or guided), and when it was last verified. US people-search sites mainly cover United States residents, while caller-ID apps (such as Truecaller and Getcontact) and business contact databases (such as ZoomInfo and Lusha) hold data on people worldwide, including in Ghana.
Do you submit removal requests for me automatically?
Only where a site offers a permitted way to do so — for example a documented privacy email address — and only after you explicitly authorise each request. For most sites we give you a guided, step-by-step opt-out using the site's own official form.
Why do you need my name, email or phone number?
To find listings about you and to tell them apart from other people with the same name. Every field is optional, you choose which values are used for searching, and you can delete them at any time. We do not ask for ID documents.
How do you protect the information I give you?
Your profile details are encrypted in our database with a key stored separately from it, connections are encrypted with HTTPS, and our emails never contain your personal details. See our Security page for more.
What happens if a site asks me to verify by email or ID?
We pause the request and tell you exactly what the site needs. We never bypass CAPTCHAs, identity checks or other protections on your behalf.
Can I delete my account and data?
Yes. From Settings you can download a copy of your data and permanently delete your account. See "Deleting your account" for what is removed and what limited records we must keep.
Still have a question? Contact us.